Notice of “Keenai” service termination

As previously announced Ricoh changed the operating company back in April of 2018. This was transferred for the purpose of improving profitability and investigation of business expansion.

As we pursued optimization of management resources and new strategies we examined various viewpoints of the business, such as scale of service, usage strategy and profitability and determined that it would be difficult to continue providing the Keenai service. The decision was reached to shutdown the service and to provide ample time for our users to download the data they have stored in the Keenai infrastructure.

The Keenai service will be terminated on November 30, 2018. We apologize for any inconvenience to our customers, and appreciate your kind understanding.

After December 1, 2018, you will not be able to access data uploaded to your Keenai account. Please be sure to download all of your data by November 30, 2018.

In order to ensure that you have the full resolution files of your data we recommend that you use the Keenai desktop application for Mac or Windows. You can find the instructions and download links here:

It is important to note that your data will be deleted from our servers after November 30, 2018, so it is critical that you take the steps now to download your data using the above applications. After the shutdown you will not be able to access your data in any of the Keenai applications.

Membership Cancellation:

All service will be terminated starting December 1, 2018. We are disabling auto renewal for your account, however please check that auto-renewing subscriptions is turned off on your account.

Refunds:

Refunds will be available for any subscribers that have an expiration date past November 30, 2018. You can validate your service end date by checking your settings option in the mobile apps, or by logging into the web application at app.keenai.com and selecting Account/Membership.

All customers who are subscribers will be notified via email. Please be sure that the email you have on file for your Keenai account is a valid email address to receive notifications. Please do not refuse emails from notifications@keenai.com so that you receive this important information.

Personal Information:

Your personal information will be deleted after the termination of the service according to Keenai Terms of Service and Privacy policy. You can find those policies here:

For details on the termination of the Keenai service, FAQ’s and instructions for using the Desktop applications for downloading your data, please visit the shutdown section at the Keenai Help Desk.

For any questions or concerns, please contact the Keenai help desk and open a support request.

We would like to thank you for your loyalty in using the Keenai products.

Sincerely,
Ricoh Company Ltd.